Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a refund.

To start a request, contact us at support@marbelle.net with your order number and, if the item arrived damaged or faulty, a photo of the problem. In most cases you will not need to ship the item back to us. Once your request is approved we will issue your refund and you may keep the product.

To be eligible, your request must be made within 14 days of delivery, and you will need your receipt or proof of purchase.

Damages and issues
Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-refundable items
We cannot offer refunds on gift cards. Items bought on sale can only be refunded if they arrived damaged or faulty.

Exchanges
The fastest way to get a different item is to request a refund for the one you have and place a new order.

European Union 14 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You will need your receipt or proof of purchase.

Refunds
We will notify you once your request has been reviewed, and let you know whether the refund was approved. If it is approved, you will be refunded automatically on your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@marbelle.net.